Last Updated: [Date, e.g., October 26, 2023]

Newera (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://newera.ae (the “Site”).

Please read this privacy policy carefully. By accessing or using our Site, you signify your agreement to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways.

a) Personal Data You Provide Voluntarily:

We collect personal data that you voluntarily provide to us when you:

Contact us using our contact forms.

Submit an inquiry or request a quote for our services.

Subscribe to our newsletter or marketing communications.

Apply for a job through our website.

This information may include:

Identifiers: Your name, email address, phone number, company name.

Inquiry Details: The content of your message or inquiry.

Professional Information: Your resume/CV, cover letter, and other details provided in a job application.

b) Information Collected Automatically:

When you visit our Site, we may automatically collect certain information about your device and browsing actions, which may include:

Technical Information: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform.

Usage Data: Information about your visit, including the full URL clickstream to, through, and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).

This data is collected using cookies, server logs, and similar technologies. Please see our Cookie Policy below for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain our Services: To respond to your inquiries, process your requests, and provide you with the information and services you request.

To Communicate with You: To send you administrative information, such as updates, security alerts, and support messages. To send you marketing and promotional communications (you can opt-out at any time).

To Improve Our Site: To analyze how you use the Site, allowing us to improve our content, user experience, and functionality.

For Recruitment Purposes: To process and evaluate job applications.

For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing (Under UAE PDPL)

We process your personal data based on one or more of the following legal grounds as per the UAE PDPL:

Your Consent: When you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).

Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website security, provided these interests are not overridden by your rights.

Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. We may share information in the following situations:

Service Providers: We may share your data with trusted third-party vendors who provide services on our behalf, such as data analysis, email delivery, hosting services, and customer service. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

5. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of the United Arab Emirates (UAE) where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the requirements of the UAE PDPL.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. The specific retention period depends on the context of the data we collect.

7. Your Data Protection Rights Under UAE PDPL

Under the UAE PDPL, you have certain rights regarding your personal data. You have the right to:

Access and Information: Request access to the personal data we hold about you.

Correction: Request correction of any inaccurate or incomplete data we hold about you.

Deletion (Erasure): Request the deletion of your personal data under certain conditions.

Withdraw Consent: Withdraw your consent for data processing at any time, where we rely on your consent as the legal basis for processing.

Object to Processing: Object to our processing of your personal data.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Cookies and Tracking Technologies

Our Site uses “Cookies” and similar tracking technologies to enhance your experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function and cannot be switched off.

Analytics Cookies: Allow us to count visits and traffic sources to measure and improve performance.

Functionality Cookies: Enable enhanced functionality and personalization.

9. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

10. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or your rights, please contact us at:

Newera

25, 29th Floor, Al Saqr Business Tower, Sheikh Zayed Road, Dubai, UAE

Email: [email protected]

Phone: +971 55 429 2696